FAQs

Click here to be taken to our return policy!

We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled.  

If you have received a product that arrived damaged or broken, please contact our business office so that we can remedy the situation. Your satisfaction is our goal.

Contact us via email.

Please Note:

The coronavirus is affecting every aspect of our lives. We are taking extra precautions because of COVID-19 and working in shorter staggered shifts with fewer people. This is causing shipping delays. Orders may take 5-7 days just to leave our shop. We are doing everything we safely can to get back to shorter turnaround times.

You will receive an email notification to let you know your package is on its way.

The Purple Root products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. All products are Cruelty Free, Vegan Friendly, No GMOs, Toxic Free using recyclable and kraft safe materials.